by | Aug 18, 2021 | Other
This Learning Lab is intended to help quality managers and clinicians re-imagine their role as “chief curiosity officers.” While Healthcare Quality is driven by data and analytical tools, those tools must be in the hands of inspired advocates. Just as...
by | Aug 18, 2021 | Other
The primary purpose of a crisis command culture is the ability to make good decisions rapidly, and coordinate and communicate activities and information efficiently. As Healthcare Systems and Hospitals adopt this culture as part of their COVID-19 response, they have...
by | Aug 18, 2021 | Other
As quality professionals, we understand the importance of “sample size” – the more samples we have the better our data and decision-making is. Unfortunately, some of our most important data that deals with some of the most significant risks to the organization has the...
by | Aug 18, 2021 | Other
This Learning Lab is for those who are committed to achieving and sustaining top decile performance in every dimension of patient satisfaction with their health provider experience. This session will present concrete examples of effective, systematic approaches that...
by | Aug 16, 2021 | Other
Enhancing Residents’ Warmth in Greeting Caregivers: An Inpatient Intervention to Improve Family-Centered Communication Earn CPHQ Continuing Education credit through your subscription to the Journal for Healthcare Quality (JHQ). Read the JHQ CE article in the May/June...
