Learning Lab: 10 Ways to Raise Your HCAHPS Scores
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This Learning Lab is for those who are committed to achieving and sustaining top decile performance in every dimension of patient satisfaction with their health provider experience. This session will present concrete examples of effective, systematic approaches that have been used by role model organizations to achieve benchmark-level results in each of the HCAHPS-associated dimensions of Value-Based Purchasing:
• Communication with Nurses
• Communication with Doctors
• Staff Responsiveness
• Care Transition Measure
• Communication about Medicines
• Discharge Information
• Cleanliness & Quietness of Hospital Environment (combined)
• Overall Rating of Hospital
If you’re looking for a disciplined and organized process to get better as an organization at caring for your patients and your community, this session can help!
Learning Objectives:
- Apply evidence-based, systematic approaches to improve all dimensions of HCAHPS
- Improve reimbursement based on improved HCAHPS scores
Speakers: Denise Haynes, RN MSN MBA CCRN and Doug Serrano, BBA MMS MMAS
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Refund/Cancellation Policy
NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.
Technical Requirements
For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
Permission Requests
For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:
National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
Copyright
Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.
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