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JHQ | Empowering Excellence: The Evolution of the NAHQ® Healthcare Quality Competency Framework™
April 2026 Journal for Healthcare Quality (JHQ) The article, from JHQ, explores how NAHQ has evolved over time to better support healthcare quality professionals, highlighting its growing focus on innovation,...
NAHQ Policy Briefing – TEAM Model
Payment models like CMS’s new Transforming Episode Accountability Model (TEAM) are designed to improve surgical care and recovery by giving hospitals responsibility and accountability for cost and quality from the operating...
ACHE | Connecting Workforce Strategies to Quality Improvement
August 2025 ACHE Healthcare leaders are under more pressure than ever to deliver better outcomes with limited resources. In this recent op-ed from Stephanie Mercado on ACHE’s blog, our ROI-Q...
Modern Healthcare | Virtual reality gets tested as a tool to battle infections
July 2025 Modern Healthcare NAHQ CEO Stephanie Mercado comments in Modern Healthcare’s article sharing how virtual reality (VR) initiatives mark a promising step toward modernizing infection-control education… Mass General Brigham has...
Health Leaders | How to Generate ROI from Quality Improvement Efforts
June 2025 Health Leaders Health Leaders recently reported how healthcare organizations can significantly boost ROI through quality improvement. NAHQ’s framework, spanning patient safety to data analytics, helps organizations elevate care. For...
Becker’s Hospital Review | The ROI on quality: 7 stats to know
June 2025 Becker’s Hospital Review Becker’s Hospital Review highlights the strong return on investment in quality, featuring key findings from NAHQ’s groundbreaking ROI-Q Report. The data confirms that prioritizing quality—like...
The intersection of quality and finance, with Rick Gundling and Stephanie Mercado
September 2023 HFMA HFMA’s Rick Gundling and Stephanie Mercado from the National Association for Healthcare Quality discuss how all entities within a healthcare organization can work for better quality. LISTEN...
A blind spot in healthcare quality work
September 2023 Becker’s Clinical Leadership Read NAHQ CEO Stephanie Mercado and NAHQ Board Member Anthony Warmuth highlight the NAHQ benchmarking tool with Erica Carbajal at Becker’s. READ NOW
Achieving next-level quality improvement in skilled nursing facilities
August 2023 McKnights Long-Term Care News Want to improve quality and safety at long-term care facilities? Read NAHQ CEO Stephanie Mercado and Lenard Parisi’s latest guest contribution to McKnights Long...
NAHQ CEO Speaks with Scott Becker in Becker’s Healthcare Podcast
June 2023 Becker’s Hospital Review Focus on what the future holds by listening to NAHQ CEO, Stephanie Mercado, and Scott Becker as they discuss what’s exciting them at NAHQ. Among...
How Hospital Systems Are Weighing Quality Vs. the Bottom Line
June 2023 Modern Healthcare Industry leading publication Modern Healthcare has just dropped a great article making the business case for quality. John Chomeau, strategic advisor to NAHQ and other experts weigh in...
A ‘Natural Succession’ to CEO: The Evolving Role of the Chief Quality Officer
June 8, 2023 Becker’s Hospital Review In Becker’s latest article, “A ‘Natural Succession’ to CEO: The Evolving Role of the Chief Quality Officer”, NAHQ CEO, Stephanie Mercado, speaks on quality...
Medical Errors Kill Thousands of People Each Year. But Are Hospitals Getting Any Safer?
May 5, 2023 USA Today A new report from Leapfrog group was released and featured in USA Today’s latest article, “Medical errors kill thousands of people each year. But are...
Pediatric Mental Health, Workplace Violence Are Top 2023 Safety Concerns: ECRI
March 2023 Modern Healthcare In honor of Patient Safety Awareness Week, March 12-18, NAHQ CEO Stephanie Mercado, CAE, CPHQ, speaks on the importance of workforce safety and how it coincides...
Patient Safety Courses A Tough Sell At Medical Schools
February 2023 Modern Healthcare NAHQ CEO Stephanie Mercado is among others interviewed by Mari Devereaux, Modern Healthcare’s safety and quality reporter, in an article that hones in on medical schools facing...
Lessons Learned in ChristianaCare’s Hospital at Home Program
September 2022 Patricia Resnik, MJ, MBA, RRT, CPHQ, CHC, FACHE, NAHQ’s organizational strategic advisory council chair, shared lessons learned in ChristianaCare’s Hospital at Home Program during NAHQ Next, 2022. As...
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