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HQ Concepts in Healthcare Quality & Safety for Frontline Staff (CME)
HQ Concepts is a one-hour, online course that teaches frontline staff the techniques to complete a cycle of improvement, implement sustainable change in processes and articulate improvements made. Group Pricing is also available. The hour-long program covers the following six topics: The Evolution of Healthcare Quality Principles of Quality Improvement Quality...
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2025 NAHQ next On-Demand
Missed the live, virtual 2025 NAHQ next? You can access the sessions on-demand for 60 days from the day of purchase to learn more about the most urgent and important issues facing healthcare today. Those working in quality and safety will benefit from the actionable content that addresses issues head...
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Learning Lab – The Role of Human Factors in Patient Safety Culture
Speaker(s): Ellen Evans, MN, MPH, RN, CPHQ, CJCP, CPPS Director of Accreditation and Patient Safety Northside Hospital Understanding the concepts of Human Factors is imperative to building safe processes for both patients and staff. The concept of the Dirty Dozen from the Federal Aviation Administration provides a solid foundation for understanding...
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Learning Lab – Positioning Your Organization for Success in CMS TEAM Model
Speaker: Patricia Resnik, MJ, MBA, RRT, FACHE, CPHQ, CHC, CHPC, CMAC NAHQ Board President Compliance Officer, HealPros CMS’s Transforming Episode Accountability Model (TEAM) performance year 1 begins January 1, 2026, and will significantly reshape how quality, outcomes, and accountability are measured in healthcare. This webinar brings the TEAM model into focus...
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Learning Lab – Joint Commission’s Accreditation 360: Turning Standards into Strategies for Quality and Safety
Speaker: Ken Grubbs, DNP, MBA, RN Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer Joint Commission Robert Campbell, PharmD, BCSCP Sr. Director, Standards Interpretation, Accreditation, Decision Management, Medication Safety Division of Accreditation and Certification Operations Joint Commission Join Joint Commission for an insightful discussion on the...
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Learning Lab – Energizing Direct Report Rounding: A Key Tool in High Reliability Organizing
Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt QSI Consultant VI, National HRO Consultant Kaiser Permanente Celine Gray, MBA, LSSBB, CPXP Quality Safety Improvement Consultant VI, National Care Experience Daily Management System and KP Rounding National Lead Kaiser Permanente Consistent, high-quality direct reporting is a cornerstone of...
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NAHQ Micro-Credentials: Regulatory and Accreditation
Individuals earning this NAHQ Micro-Credential gain in-depth knowledge and demonstrate that they possess necessary skills in Regulatory & Accreditation, one of the eight domains of the NAHQ Healthcare Quality Competency Framework™. This Micro-Credential equips learners to understand and guide their organizations through the complex regulatory landscape to effectively implement and...
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JHQ 316: Decreasing the Use of As-Needed Antihypertensive Therapy in Hospitalized Patients with Asymptomatic Hypertension
Earn CPHQ Continuing Education credit through your subscription to the Journal for Healthcare Quality (JHQ). Read the JHQ CE article, score at least an 80% on the post-test and complete...
NAHQ Micro-Credentials: Regulatory and Accreditation
Individuals earning this NAHQ Micro-Credential gain in-depth knowledge and demonstrate that they possess necessary skills in Regulatory & Accreditation, one of the eight domains of the NAHQ Healthcare Quality Competency...
Learning Lab – Energizing Direct Report Rounding: A Key Tool in High Reliability Organizing
Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt QSI Consultant VI, National HRO Consultant Kaiser Permanente Celine Gray, MBA, LSSBB, CPXP Quality Safety Improvement Consultant VI, National...
Learning Lab – Joint Commission’s Accreditation 360: Turning Standards into Strategies for Quality and Safety
Speaker: Ken Grubbs, DNP, MBA, RN Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer Joint Commission Robert Campbell, PharmD, BCSCP Sr. Director, Standards Interpretation, Accreditation, Decision...
Learning Lab – Positioning Your Organization for Success in CMS TEAM Model
Speaker: Patricia Resnik, MJ, MBA, RRT, FACHE, CPHQ, CHC, CHPC, CMAC NAHQ Board President Compliance Officer, HealPros CMS’s Transforming Episode Accountability Model (TEAM) performance year 1 begins January 1, 2026, and...
The Next Frontier in Patient Experience: Orchestrating Quality, Safety, and Engagement to Create Measurable Value
The next frontier in healthcare is clear: patient experience can no longer stand apart from quality and safety—it must be orchestrated as an integrated strategy that creates measurable value. This...
Elevating Quality Leadership: Building Critical Competencies for Breakthrough Results
Healthcare quality professionals face extraordinary challenges as Medicare oversight intensifies, funding uncertainty grows, and care delivery shifts. Yet, Quality leaders possess a strategic advantage: built-in change management expertise that organizations...
High-Reliability Abstraction: Building Consistency Across Every Case, Every Abstractor, Every Time
Behind every performance improvement project, reimbursement update, and CMS validation is a stream of abstracted data. And small inconsistencies can have major downstream effects. In this session, veteran quality leader...
Navigating Mega Issues & Emerging Trends
Healthcare is evolving faster than ever, with new pressures and possibilities reshaping how we define value, outcomes, and the patient experience. In this session, policy expert Paul Keckley will explore...
Navigating the Next Era: Industry Leadership in a Changing Healthcare Landscape
Healthcare is poised to undergo more transformation in the next three years than it has in the past three decades. Join NAHQ CEO Stephanie Mercado and Joint Commission President and...
