ROI-Q: Systems-Based Strategies for Elevating Patient Experience Through Quality
Improving patient experience requires more than individual interactions—it demands a systems-based strategy that aligns with quality goals and organizational priorities. This session will explore how patient experience intersects with quality improvement and strategic planning to drive better outcomes. Attendees will learn practical approaches to enhancing provider communication, including team-based care models and standardized workflows, that foster clarity, empathy, and satisfaction. The session will also address the balance between risk management and patient-centered care, offering strategies to reduce defensive practices while building trust and improving quality.
Speakers
Vice President, Chief Patient Experience Officer- Johns Hopkins Medicine
Related Events
You might also love these events.
