The next frontier in healthcare is clear: patient experience can no longer stand apart from quality and safety—it must be orchestrated as an integrated strategy that creates measurable value. This session explores the emerging drivers reshaping patient experience,...
Healthcare is evolving faster than ever, with new pressures and possibilities reshaping how we define value, outcomes, and the patient experience. In this session, policy expert Paul Keckley will explore the forces driving change in healthcare and what they mean for...
While 43% of people provide care to a loved one, many don’t identify with the ‘caregiver’ role. This session will shine a light on the realities of caregiving, explore the measurable impact of Caregiver Intensity on mental health, relationships and work, and review...
Cyberattacks on healthcare organizations are rising, disrupting clinical operations, compromising quality and patient care, and impacting health outcomes. Healthcare leaders must go beyond IT security and integrate cybersecurity into enterprise risk management and...
Improving patient experience requires more than individual interactions—it demands a systems-based strategy that aligns with quality goals and organizational priorities. This session will explore how patient experience intersects with quality improvement and strategic...
You still have time! Register now for our 2 ½ day virtual event addressing the most urgent and important issues facing healthcare today. Each day offers a full schedule of educational sessions organized around NAHQ’s twice-validated Healthcare Quality Competency Framework.
A limited number of staff will be available from Dec. 22 — Jan. 2 and the office will be closed on Dec. 25 and Jan. 1.
If you have any questions, including those related to recertification, please reach out to our customer service team atinfo@nahq.org.
It may take up to 2 business days for the team to reply.
Currently, we are experiencing login issues with NAHQ accounts.
We are working to resolve the situation and appreciate your patience. If you are attempting to complete your CPHQ recertification,
please be advised that you will have until Monday, Jan.6 at 11:59 p.m. CTto do so without incurring additional charges.
Remember, you must earn your CE credits by Tuesday, Dec. 31.
*Required fields
We’re here to answer your product-related questions
NAHQ wants to partner with you and your organization as you explore how to elevate the profession and advance the discipline of healthcare Quality & Safety.
Need customer service assistance?
For customer service issues, contact us at info@nahq.org or call us at (847) 375-4720. The team is available Monday-Friday from 8 AM-4:30 PM CT.
You still have time! Register now for our 2 ½ day virtual event addressing the most urgent and important issues facing healthcare today. Each day offers a full schedule of educational sessions organized around NAHQ’s twice-validated Healthcare Quality Competency FrameworkTM.
Deadline extended: Apply for a NAHQ award by Tuesday, June 4!
Each year, NAHQ applauds the outstanding contributions members make to advance quality & safety through three awards. Nominate yourself or a deserving peer by June 4.
Deadline extended: Apply for a NAHQ award by Tuesday, June 4!
Each year, NAHQ applauds the outstanding contributions members make to advance quality & safety through three awards. Nominate yourself or a deserving peer by June 4.
On Sunday, May 19 from 11 p.m. CT – Monday, May 20, 3 a.m. CT the “My Learning” section of your NAHQ account will be inaccessible. Please use this helpful time zone converter to see when the maintenance will start and end for you. We apologize for any inconvenience and appreciate your understanding.
NAHQ headquarters will be closed Dec. 22 and 25 for the holidays. If you have any questions, including those related to recertification, please note the customer service team may take up to 1-2 business days to return emails and calls once the office re-opens on Tuesday, Dec. 26.
Important Information for CPHQ Recertification
The recertification process has been streamlined. Unlike previous years, you don’t need to list out your CE activities at the time of completing your application. Instead, you will be asked to attest to having met the requirements, further aligning with the honor-based system of recertification. In the event that your application is randomly selected for audit, you may be required to list your CE activities and submit supporting documentation.
While you may participate in NAHQ learning opportunities (Learning Labs, JHQ articles, etc.), you can only claim CE credit once for each activity. Therefore, if you’ve previously earned CE from a NAHQ learning opportunity, you can’t claim it again, nor will you see the repeat CE appear in your “My Learning” tab. This includes activities used in previous recertification cycles.
Remember, if you’re recertifying during the grace period (1/1/24-1/31/24), you already had to earn your CE hours by Dec 31, 2023.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.
We are excited to announce the release of the book “UNSTOPPABLE: Inspiring Stories of Perseverance, Triumph and Joy from Trailblazing Women in Healthcare“.
Be inspired by nine leading healthcare trailblazers, including our own CEO Stephanie Mercado, who empower us all with their vision and passions.
You’ll notice we’ve simplified the application process to recertify. You will not have to list your CE activities at the time of applying*. Simply attest that you met the requirements to complete the application.
*In the event of an audit, CPHQs may need to list activities and upload documentation in their NAHQ account.
Quality Education Resources
Join this informative session, “Quality Education Resources” Thursday, June 22 from 11-11:30 a.m. CT. You will learn about the range of NAHQ quality education resources available to you and hear directly from universities about the benefits they realized from implementing NAHQ’s content within their courses.
Maintain a Pulse on the Latest Quality & Safety Benchmarking Data
Learn more about NAHQ’s enhanced Quality and Safety Benchmarking Program, which provides timely insights to help U.S. hospitals and health systems create data-driven business cases for their quality and safety resourcing.
Understand the Variability Among Your Quality Team Through Workforce Accelerator
Join us Tuesday, May 2, at 11 a.m. CT, to learn more about the different options available to engage with NAHQ’s enterprise-wide solution, Workforce Accelerator®. Options range in size and scope and are designed to meet the various budgetary and timing needs of health systems as they embark on their quality journeys. Register today!
Updated Maintenance Dates: Sunday, February 5, 2023
Maintenance is planned for Sunday, February 5, from 11 p.m.-4 p.m. CT. During this time, you will not have access to the “My Learning” section of your NAHQ account. We apologize for any inconvenience this may cause and thank you for your patience.
NAHQ’s Organizational Membership Subscription will serve as a one-stop shop for healthcare quality and safety training and education. Attend the February 2, at 11 a.m. CT, info session to further understand the new offering that will continue NAHQ’s focus of “Quality in Action.”
NAHQ has published an updated version of the CPHQ exam content outline.
The new exam content will take effect on March 15, 2023. Candidates planning to take the exam before March 15, 2023, can access the current CPHQ exam content outline and related resources on our website.
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?” The answer is no.
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
Member Briefing Workshop and Healthcare Quality Week Webinar
October 7, at 12 p.m. CT
NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.
October 17, at 12 p.m. CT
To kick off Healthcare Quality Week, (HQW) NAHQ will host a complimentary webinar with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.
Missed NAHQ Next? Don’t worry, you can purchase NAHQ Next on-demand and receive access to all content for 60 days from purchase. Benefit from actionable content that addresses issues head-on and features “how-tos” and results. Buy now and have the opportunity to receive 40+ CEs.
