NAHQ Micro-Credentials: Performance and Process Improvement
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Transform healthcare quality through NAHQ's Micro-Credential program in Performance and Process Improvement (PPI). This interactive eLearning program equips you to confidently lead sustainable improvement by integrating essential methodologies like PDCA and Lean with proven project and change management principles. Through scenario-based case studies, you'll develop the skills to navigate resistance, build stakeholder buy-in, and guide teams through every phase of improvement initiatives. Learn to optimize workflows, enhance patient safety, and improve clinical outcomes using tools like process mapping, project planning, and team facilitation.
Learning Objectives:
After completing this Micro-Credential program in PPI, you will be able to:
- Apply performance improvement models used for healthcare quality improvement
- Select the most appropriate PPI tools
- Facilitate performance and process improvement projects using project management methods and tools
- Establish and lead a team through an improvement project
- Select and apply appropriate change management model(s) to support organizational improvement
- Effectively deploy change management tools to mitigate or eliminate barriers to change
Target Audience: This course is intended for healthcare Quality professionals.
Level: Proficient/Advanced
Policies, Permissions, and Technical Requirements
Refund/Cancellation Policy
NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.
Technical Requirements
For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
Permission Requests
For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:
National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
Copyright
Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.
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