Learning Lab – Focusing on the Intangible Factors of High-Reliability and Safety Culture
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Speaker: Richard G. Greenhill, DHA, CPHQ, HACP-CMS, PMP, FACHE
Much of the focus on cultivating a high reliability environment and patient safety culture is associated with methods, tools, and techniques. These are important but they are peripheral to the core tenets of building sustainability in processes to create lasting impact.
This webinar will share insights related to some of the key factors that leaders can explore to expand engagement of teams in creating both a highly reliable and culture of safety for patients, staff, and clinicians.
Learning Objectives:
- Describe the role of engagement in creating a high functioning team for safe and high reliable care.
- Discuss the considerations for process efficiency in high functioning teams.
- Discuss the need for real time measures to gauge team engagement for high reliability and patient safety.
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For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
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National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
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