Learning Lab – Engaging and Communicating to Your Board: Demonstrating the Impact of Quality
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Speaker: Sarah Pavelka, PhD, MHA, OTR/L, CPHQ, FNAHQ
Is your Board of Directors engaged with your quality work? Do they give the quality initiatives feedback and align them with strategic direction? Many Quality departments or professionals struggle with the “what, when, and how” to present meaningful and value-added information to the Board. As improvement professionals, we continually have to improve our own processes of reporting, communicating, and demonstrating value of quality.
In this session, the participants will discuss what to communicate and how to engage their Board of Directors and Senior Team. Participants will learn what to expect from your Board of Directors and what they need from you to make data-driven decisions. By the conclusion, you will have practical concepts for leadership communication, steps for improvement related to your organizational goals, and tools and strategies for data-driven decision making.
Learning Objectives:
- Illustrate ways to implement common skills that will help with impact and influence of your quality mission.
- Discover the concepts and benefits of communication to the governing body of your organization.
- Apply simple tools to increase the value and engagement of your reports to the Board.
- Assess the essential elements of the Board’s role in data-driven decision making.
Policies, Permissions, and Technical Requirements
Refund/Cancellation Policy
NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.
Technical Requirements
For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
Permission Requests
For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:
National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
Copyright
Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.
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