Learning Lab – Applying Change Leadership in Action
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Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS
Director of Quality, Patient Safety and Clinical Performance Improvement
Suburban Hospital, Johns Hopkins Medicine
Principle Staff Armstrong Institute for Patient Safety and Quality
Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow
Lean Six Sigma Black Belt
Sharp HealthCare
Speaker(s): Angel Rivera, MSHS, CRT, LSSBB
Performance Improvement Specialist | Quality and Patient Safety
Suburban Hospital, Johns Hopkins Medicine
This session is part #2 in a 3-part series. This webinar will focus on practical approaches to leading people through complex change. Participants will explore how to identify key change management practices, recognize and respond to different types of resistance, and understand the human dynamics that influence change efforts. Through real-world examples and actionable insights, this session will help attendees foster alignment and engagement across teams.
This learning lab is part #2 of a 3-part series. Each webinar can be attended individually, but for the most comprehensive experience, we encourage participants to register for the full series on Driving Change in Healthcare.
Learning Objectives:
- Identify key practices that support successful change management.
- Match appropriate strategies to different types of resistance to change.
- Describe key elements that influence the human side of change.
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For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
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For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:
National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
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