NAHQ Learning Lab – What Does Good Quality Mean to You?
Speaker: Tanya Stinson, MHQS, CMBB, MCBA, CRP This presentation will discuss the use of the Voice of Customer tool, along with Lean and Six Sigma methods to eliminate wastes, errors, and inefficiencies from day-to-day processes. Learning Objectives: Learn what a process is, what Lean and Six Sigma are, and how to use the methodology to eliminate […]