Health technologies play a critical role in patient care—but they also can be a key contributor to adverse events if organizations do not proactively identify possible sources of danger or difficulty with those technologies and take steps to minimize the risks. This session will inform participants about several high-impact health technology hazards and help them […]
Hosted by the North Carolina Association for Healthcare Quality (NCAHQ). This webinar explores how principles of Quality Improvement (QI)—traditionally used in healthcare systems—can be adapted for personal and professional self-care practices. There will also be a discussion on how to use data-driven decision-making and continuous improvement frameworks to create and evaluate a customized self‑care plan.
During the session, participants will learn to: Understand key principles for implementing change in high-acuity settings Apply evidence-based strategies to lead and sustain ED improvements Identify and overcome common barriers to patient flow Explore innovative models that enhance ED efficiency and staff support Improve patient experience through timely transactions and clear communication
The HERE Conference is Medisolv’s annual virtual event for healthcare quality leaders who refuse to settle for “good enough.” Over two days, you’ll hear from national voices like NAHQ and The Leapfrog Group, alongside Medisolv’s clinical and data experts. Sessions will spotlight the 2026 CMS changes, showcase new solution features, and reveal the strategies leading […]
Speaker(s): Ellen Evans, MN, MPH, RN, CPHQ, CJCP, CPPS Director of Accreditation and Patient Safety Northside Hospital Understanding the concepts of Human Factors is imperative to building safe processes for both patients and staff. The concept of the Dirty Dozen from the Federal Aviation Administration provides a solid foundation for understanding human factors and identifying ways […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
The Washington Patient Safety Coalition, Health Quality BC and Oregon Patient Safety Commission present the 22nd annual Northwest Patient Safety Conference on October 16-17, 2025. It unites healthcare professionals, providers, patients, families, and caregivers in all care settings from all over the world. The theme is “Navigating Rough Seas.” The conference will provide insight, actionable […]
This one day conference offers opportunities to learn and network with healthcare quality professionals. Agenda highlights: • Innovative Strides: Advancing Acute Care through a Regional Mobility Initiative • Early Identification of Sepsis: Pre-Sepsis in Wound Patients • Managing Our Population: Public Health Communication Across the Continuum • Healthcare Well-being – Putting People First: Supporting Teams […]
Dive into the role of data analytics in quality management. Showcase tools and techniques for leveraging data to drive continuous improvement and decision-making.
In a world where complexity and change are constant, the most effective leaders aren’t those with all the answers. They are the ones who know who they are and lead from that place of clarity. This dynamic and reflective session is designed to help you uncover your personal leadership “why” and align it with your […]
Speaker: Patricia Resnik, MJ, MBA, RRT, FACHE, CPHQ, CHC, CHPC, CMAC NAHQ Board President Compliance Officer, HealPros CMS’s Transforming Episode Accountability Model (TEAM) performance year 1 begins January 1, 2026, and will significantly reshape how quality, outcomes, and accountability are measured in healthcare. This webinar brings the TEAM model into focus at a critical moment, giving […]
This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management skills. Attendees will be able to identify areas within the CPHQ certification content outline where they are strong in their knowledge and where they are […]
Speaker(s): Ken Grubbs, DNP, MBA, RN Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer Joint Commission Robert Campbell, PharmD, BCSCP Sr. Director, Standards Interpretation, Accreditation, Decision Management, Medication Safety - Division of Accreditation and Certification Operations Joint Commission Join Joint Commission for an insightful discussion on the future of […]
This is the first webinar in a 3-part series considering the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part I will distinguish between ethics and compliance when considering AI use, review the regulatory landscape surrounding AI use in healthcare, and discuss how to conduct a risk assessment […]
Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt QSI Consultant VI, National HRO Consultant Kaiser Permanente Celine Gray, MBA, LSSBB, CPXP Quality Safety Improvement Consultant VI, National Care Experience Daily Management System and KP Rounding National Lead Kaiser Permanente Consistent, high-quality direct reporting is a cornerstone of a High Reliability Organization—but […]
This session will provide an overview of the seemingly insurmountable challenges encountered by healthcare quality leaders as well as considerations for addressing them and fostering a culture of safety.
Are you passionate about healthcare Quality & Safety improvement? Share your innovative ideas, groundbreaking research and best practices in healthcare Quality & Safety improvement at NAHQ next. Submit your abstract by Monday, March 9. Learn more about the 2026 Call for Abstracts.
Speaker(s): Michelle Block Schreiber, MD Deputy Director, Center for Clinical Standards and Quality Director of the Quality Measurement and Value-Based Incentives Group Centers for Medicare and Medicaid Services Join Dr. Michelle Schreiber, Deputy Director for Quality & Value at CMS as she discusses how quality is embedded in value programs and what that means for burden reduction in […]
Unlock the full potential of your hospital’s Quality Assurance and Performance Improvement (QAPI) program with this dynamic 90-minute session designed for healthcare leaders ready to move beyond compliance. Attendees will discover how QAPI can drive culture change, foster accountability, and build a foundation for long-term sustainability. Ideal for those seeking to transform QAPI from a […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Regulatory & Accreditation, powered by Joint Commission, when you join us for this free info session. You'll hear from NAHQ Senior […]
Speaker: Jamie M. Verdi, JD, LLM, CPHRM Vice President of Risk Management Emory Healthcare - Office of Quality Proactive risk management is a critical component of advancing patient safety and fostering a culture of transparency and learning within healthcare organizations. This 1-hour webinar will explore how risk management, quality and patient safety teams work collaboratively to identify emerging […]
This is the second webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part II will review the importance of conducting a thorough risk assessment prior to utilization of AI, how to identify risks associated with AI use in healthcare, and how […]
A limited number of staff will be available from Dec. 22 — Jan. 2 and the office will be closed on Dec. 25 and Jan. 1.
If you have any questions, including those related to recertification, please reach out to our customer service team at info@nahq.org.
It may take up to 2 business days for the team to reply.
Currently, we are experiencing login issues with NAHQ accounts.
We are working to resolve the situation and appreciate your patience. If you are attempting to complete your CPHQ recertification,
please be advised that you will have until Monday, Jan. 6 at 11:59 p.m. CT to do so without incurring additional charges.
Remember, you must earn your CE credits by Tuesday, Dec. 31.
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NAHQ wants to partner with you and your organization as you explore how to elevate the profession and advance the discipline of healthcare Quality & Safety.
For customer service issues, contact us at info@nahq.org or call us at (847) 375-4720. The team is available Monday-Friday from 8 AM-4:30 PM CT.
The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?” The answer is no.
Questions? Contact NAHQ Member Services at info@nahqexemplifi.wpenginepowered.com or 847.375.4720.
NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.
To kick off Healthcare Quality Week, (HQW) NAHQ will host a complimentary webinar with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.
Questions? Contact NAHQ Member Services at info@nahqexemplifi.wpenginepowered.com or 847.375.4720.
Missed NAHQ Next? Don’t worry, you can purchase NAHQ Next on-demand and receive access to all content for 60 days from purchase. Benefit from actionable content that addresses issues head-on and features “how-tos” and results. Buy now and have the opportunity to receive 40+ CEs.
Questions? Contact NAHQ Member Services at info@nahqexemplifi.wpenginepowered.com or 847.375.4720.
