Using Human Centered Design to Drive Success in Improvement Initiatives
Human Centered Design and customer journey maps lay the foundation to identify the root cause of pain points and improve patients' experience and outcomes. Through a deeper understanding of our customer's wants and needs, the patient is at the heart of the project and can unlock innovative solutions that are tailored to your targeted audience.
Speakers
Jillian Haase, EMBA, BSN, RN, CPHQ
CX Designer - Priority Health
Speaker Type:
- 60 Minute Session On-Demand
Speaker Type:
- 60 Minute Session On-Demand
Event Details
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Professional Engagement
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Event Type 60 Minute Session On-Demand
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Location Virtual
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Organizer NAHQ Next
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