Faces of Quality
Who are the Faces of Quality?
There are so many dedicated professionals making a difference every day, supporting the Quality mission. Faces of Quality is a forum to honor these Quality champions and inspire each other through shared insights, successes and stories.
Are you, or one of your colleagues, one of these Faces of Quality? Tell us about a Quality journey, what Quality means to you, or how Quality has made a positive impact in advancing healthcare and improving lives. Submissions could be highlighted across NAHQ social platforms, emails, on our website … everywhere healthcare Quality professionals might see your story and be inspired.
Are you one of the Faces of Quality? Share your story to be featured here and in NAHQ emails and social platforms.
Meet the Faces of Quality
Katie Benyo
MHA, CSSBB, CPHQ | NAHQ Member
Accumen
February 2025 | My career in Quality began during my Administrative Fellowship when I completed Six Sigma Green Belt training and led a project that reduced order set approval time by 77%. This success led me to join the Performance Improvement team, where I spearheaded Lean Six Sigma projects, improving patient flow, revenue, and care quality. Transitioning into the clinical laboratory industry, I led large-scale operational improvements, saving millions while enhancing efficiency and patient outcomes. As a senior leader, I have focused on embedding quality into strategy, ensuring sustainable improvements, and driving measurable impact through process optimization and leadership.
Joseph Brown
CHDA, DHA
Davenport University
February 2025 | I began my healthcare journey as an intern in a health insurer’s quality department, gaining hands-on experience with patient outreach and HEDIS data collection. This led to roles in HEDIS project coordination and quality improvement software, ultimately shaping my expertise in healthcare quality. Now, I oversee the allied health and health information management department at Davenport University, integrating real-world quality initiatives into education. My goal is to improve healthcare quality while inspiring future professionals, emphasizing that doing the job right can make all the difference in saving lives.
Mohamed Mossa Haurn Razeed
PhD
Sheikh Khalifa Hospital
January 2025 | I believe the important area of medical documentation analysis is critical to the delivery of healthcare Quality & Safety excellence. As a Health Information Officer, I am responsible for ensuring all documentation is clear and simple, accurate and complete, consistent, organized, appropriate for the intended audience, maintains confidentiality, and error-free. This important responsibility plays a key role in providing healthcare professionals, patients and administrative staff alike with the information they need to make the best possible decisions to ensure successful outcomes.
Hazel De Leon
RN, BSN, MBA, CPPS, NEA-BC, FACHE, CPHQ | NAHQ Member
Stanford Medicine Partners
December 2024 | My interest in Quality began during my MBA, where I learned key principles of Quality Management, Change Management, and Leadership. Earning my CPHQ certification helped me secure my first Quality role in an acute care hospital, where I gained experience in PI projects, case reviews, data analysis, and facilitation. As my career progressed, I expanded my expertise in event investigation, infection control, and accreditation while mentoring others in Quality and Patient Safety. I believe Quality should be embedded in every healthcare process, as everyone plays a role in improving patient outcomes and experiences.
Yara El Kawsi
BSc, MPH, CH-TM, CPHQ | NAHQ Member
American University of Beirut, Faculty of Health Sciences: Knowledge to Policy Center, Manor House Descartes College
December 2024 | My journey in Quality began with a passion for improving healthcare systems and patient outcomes. During my practicum at AUBMC, I applied evidence-based approaches to diagnostics while enhancing operational efficiency through process mapping and Lean principles. I extended these efforts to public health by co-authoring a policy brief on newborn hearing screening in Lebanon and later applied Quality principles beyond healthcare as an executive administrator. My commitment to continuous improvement, even during challenges like the war in Lebanon, reflects my dedication to making systems more efficient, resilient, and patient-centered.
Jamie Thomas
MSN, MBA, RN, NI-BC, CPHQ
AMI Expeditionary Healthcare
December 2024 | My journey in quality began 16 years ago as an ICU nurse, where I saw firsthand the impact of high-quality care on patient outcomes. Transitioning into quality improvement, I led the moderate sedation program, earned my MSN in Informatics and CPHQ certification, and now serve as a Senior Quality Improvement Manager. I have implemented initiatives like the IHI 4Ms framework and AHRQ TeamSTEPPS to enhance patient safety, communication, and workplace engagement in long-term care facilities. To me, quality is an ongoing journey that ensures safe, effective, and patient-centered care while fostering a culture of continuous improvement in healthcare.
Ramsey Abdallah
DHA, MBA, FACHE, PMP, CMQ/OE, CPPS, FACHDM, CPHQ | NAHQ Member
Northwell Health
November 2024 | My passion for healthcare and commitment to improving clinical outcomes have shaped my journey in quality. Starting in operational roles, I developed expertise in managing processes and financials before transitioning to leading quality programs that enhance patient safety, care coordination, and efficiency. I have driven large-scale initiatives, such as improving depression screening rates, transforming ambulatory quality governance, and optimizing hypertension control, leading to measurable performance gains. By mentoring teams and embedding quality principles into daily practices, I strive to create a healthcare system that is patient-centered, efficient, and continuously improving.
Archana Mahimkar
MS, MBA, LSSBB, CPHQ
Health Endeavors
November 2024 | My journey in Quality began with a passion for using data and analytics to improve healthcare outcomes. I’ve led initiatives in predictive analytics and AI-driven models to support chronic disease management, risk stratification, and quality improvement. At Health Endeavors, my work helps organizations proactively manage patient populations, enhance compliance, and drive value-based care. I believe quality is the foundation of effective healthcare, ensuring patient safety, equity, and operational excellence through data-driven strategies.
Meenu Rattan
MBA, ASQ-CMQ/OE, CQIA, CPHQ | NAHQ Member
Self Employed
November 2024 | My journey in Quality began over a decade ago when I helped establish a Quality Department, designing policies and workflows aligned with JCI standards. This experience ignited my passion for quality management and set the stage for a career focused on operational excellence and patient safety. I have since led accreditation efforts, improved efficiency, and implemented patient safety initiatives to enhance care delivery. To me, quality is the foundation of safe, effective, and reliable healthcare, ensuring continuous improvement and lasting impact for patients and organizations alike.
