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  • Quality Strategic Priorities & Strategy Deployment

    Introduction and overview of alignment improvement efforts to strategic priorities and utilizing strategy deployment to create an infrastructure and roadmap that engages all levels of leadership while empowering front-line stakeholders to make sustainable improvements.

  • NAHQ Insider Live

    NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new suite of solutions from NAHQ designed to help individuals and organizations build the capabilities needed for today and the future. Josh Berlin from Rule of […]

  • A Quality Improvement Project to Increase SMART Prescription at Discharge for Children admitted for Asthma Exacerbation

    Dr. Katherine Pumphrey will review a quality improvement (QI) project that increased single maintenance and reliever therapy (SMART) prescription at discharge for eligible pediatric patients admitted for asthma exacerbation, including in demographic strata where disparities are often observed. This project will highlight how (1) stakeholder analysis directly informs project design and (2) QI methodology can […]

  • Readiness Redefined: Modern Strategies for Sustained Accreditation Compliance

    Attendees will gain practical insights into how a modern Quality Management System (QMS) can reduce manual burden, improve visibility, and create defensible, always-on compliance—without adding work for already stretched teams. If your role involves answering to regulators, executives, or the board, this webinar will provide strategies to elevate oversight while enabling your teams to focus […]

  • May 2026 CPHQ Prep Virtual Class

    NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • Large-Scale Improvement Efforts and a Culture of Improvement

    Learn how to build a strategy deployment roadmap that connects large-scale improvement efforts — Value Stream Analysis Events, Projects, and Rapid Process Improvement Events — directly to organizational strategic priorities. This session explores how leaders can move from planning to execution by structuring engagement around the work that drives the biggest impact.

  • A Healthy Preoccupation with Failure: Leveraging FMEA to Drive Safety

    FMEA is often treated as a regulatory compliance task—today’s program reframes it as a strategic, operational capability. The goal is to elevate FMEA from a Quality tool to an enterprise risk discipline—one that improves safety outcomes, strengthens regulatory confidence, and drives operational reliability. Most serious events are preceded by weak signals—variation, workarounds, and near misses. […]

  • Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety

    Speaker: Josh Berlin, JD Chief Executive Officer, rule of three, LLC Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery fragmentation; shifting regulatory expectations and reimbursement models; all while continuing to improve patient care. Join Josh Berlin, CEO rule of three, for the 2nd webinar […]

  • OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part III

    This is the last webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part III will discuss protective measures and risk mitigation strategies if choosing to use AI in your healthcare organization. Cost is free to members of the following organizations: MAHQ, […]

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    Advancing Health Equity: Data-Driven Strategies to Reduce Disparities

    Join us for an inside look at how Blue Cross & Blue Shield of Rhode Island is advancing health equity through a data-driven, action-oriented approach. This session will highlight how equity is embedded into organizational strategy. Attendees will learn how data informs our Healthcare Quality and Access efforts and drives initiatives aimed at reducing disparities […]

  • The Constancy Effect: How Nursing’s 24/7/365 Presence Promotes Quality and Safety

    In this webinar, we reframe reliability in healthcare by distinguishing nurse constancy from traditional notions of consistency and standardization. Rather than focusing on episodic policies, audits, or initiatives, this session explores how the continuous presence and attentiveness of nurses operationalize high‑reliability principles in real time—before metrics change and before harm occurs. Participants will see how […]

  • Small-Scale Improvement Efforts and a Culture of Improvement

    Turn strategy into daily action. This webinar will focus on the strategy deployment roadmap and leadership engagement involving small-scale improvement efforts. Explore small deep dives, PDCA’s, Just-Do-It’s, Just-Stop- It’s, and Improvement Huddles as methods to Continuous Daily Improvement and creating a culture of improvement within a microsystem. Leave with practical approaches you can put to […]

  • Building A Culture of Continuous Readiness Across Your Organization

    Speaker: Steve Chinn, DPM, MS, MBA, FACHE, CPHQ, CPPS, CJCP Advizor1 LLC In today’s fast-changing healthcare environment, ongoing compliance is more than just a regulatory requirement; it is a strategic necessity for improving quality and patient safety. This session will provide healthcare quality professionals and leaders with practical strategies to embed readiness into daily operations, […]

  • HealthLocator: A Public, Digital Tool for Navigating Quality Care Choices

    HealthLocator aims to become the definitive, patient-centered resource for hospital performance — advancing transparency, trust, and clinical quality across the U.S. health care system. In essence, HealthLocator is a public service initiative rooted in peer-reviewed methods and designed to help patients find high-quality care while promoting accountability and improvement in health care delivery.

  • NAHQ webinar

    NAHQ lnfo Session: Patient Safety Micro-Credential

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Patient Safety Micro-Credential, when you join us for this free info session. You'll hear from NAHQ Senior Director, Professional Development Aleese […]

    Free

  • Live Learning Lab Part 1 – Preventing Harm Before It Happens With Proactive Patient Safety Tools

    Speakers: Sherri Hobbs-Messick MSM, MSN, RN, CPHQ, CPPS Chief Quality, Safety and Experience Officer - University of Maryland Medical Center Maggie Kane, RN Senior Director of Patient Safety  - University of Maryland Medical Center Session Description: Patient safety starts long before an event occurs. In part one of a three-part Learning Lab series, participants will learn how to spot […]

  • Survey Survival Tips in 2026 – A Dive into the Changes and How They Impact the Survey Proc

    This presentation will provide an overview of the new infection prevention standards (The Joint Commission) and the crosswalk with CMS conditions of participation from the perspective of a former Joint Commission Surveyor. Our speaker will discuss the implications of the infection control chapter rewrite (TJC) as it relates to the survey process and provide solutions […]

  • 8th Global Congress On Pediatric & Neonatal Care

    We are excited to announce the 8th Global Congress on Pediatrics & Neonatal Care, taking place July 22–23, 2026, in Tokyo, Japan, and online. Theme: “Shaping the Future of Child and Neonatal Health through Innovation and Impact” This premier event will bring together pediatricians, neonatologists, researchers, clinicians, and healthcare professionals from across the globe to […]

  • Learning Lab Part 2 – Making Sense of Safety Events: From Reporting to Action

    Virtual

    Speaker/s: Carla Snyder, MHA, MT(ASCP)SBB Executive Director Nebraska Coalition for Patient Safety Description: Once a safety event or near miss occurs, the real challenge becomes making sense of what happened and deciding what to do next. This part two of the three-part Learning Lab series focuses on how to evaluate event reports, conduct effective reviews, […]

  • AI-Enhanced Incident Reports: Identifying Root Causes and Tracking Trends

    This presentation outlines how artificial intelligence can be integrated into existing incident reporting systems to improve patient safety, reduce subjectivity, and enable proactive risk management. Using Nicklaus Children’s Health System as the case study, the presentation explains how a homegrown AI tool (“AskNick”) is integrated with RL Solutions to analyze incident reports using natural language […]

  • Leadership Development and a Standard Work Foundation

    Join the Ohio Association for Healthcare Quality (OAHQ) for a focused presentation on practical leadership development. Discover how the most effective healthcare quality leaders are cultivated through active participation in strategy deployment methods. We will explore how empowering your team to drive continuous daily improvement naturally builds essential leadership capabilities.

  • NAHQ next 2026

    Positioning You For What’s Next NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions featuring visionary healthcare leaders from top-tier organizations offering innovative, real-world solutions for how Quality & Safety can be activated to solve healthcare's greatest challenges. All […]