NAHQ

OrAHQ | Ethics and Compliance of AI Use in Healthcare Part II
2026-02-18 14:00 - 15:30 (America/Chicago)
This is the second webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part II will review the importance of conducting a thorough risk assessment prior to utilization of AI, how to identify risks associated with AI use in healthcare, and how to calculate the prioritization of risks for mitigation. Cost is free to members of the following organizations: MAHQ, OrAHQ, AZAHQ, NEAHQ, OAHQ, UAHQ, TGCAHQ, NCAHQ, FAHQ; $25 for all others.

AzAHQ | The Structure of Success: Deﬁning Team Roles to Navigate Process Change
2026-02-23 14:00 - 15:00 (America/Chicago)
Learn about a strategic blueprint for enhancing performance and process improvement in an evolving healthcare environment. Explore practical methodologies for establishing eﬀective improvement teams, clearly deﬁning their roles and responsibilities, and scoping their work to maximize impact and eﬃciency. healthcare system.

Leveraging the NAHQ Framework to Strengthen Practice, Growth, and Impact
2026-04-08 12:00 - 13:00 (America/Chicago)
Speakers:
Carole Guinane, RN BSBA MBA BBSS CPHQ
Founder and CEO, White Bee LLC
Jaclyn Hunter, MSHI RN CPHQ
Senior NAHQ Navigator, NAHQ
This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare Quality Competency Framework, the industry standard that defines the knowledge, competencies, and skills needed to advance Quality and Safety across the continuum of care and discusses why the Framework matters now. The discussion will be grounded in current healthcare realities and the rapid evolution of quality roles. Participants will examine how shifting expectations have widened the competency gap, and why clearly defined competencies, beyond job titles or tasks, are essential for strengthening quality practice and advancing the profession. Participants will gain a clear overview of the Framework, including its domains and competencies, how it is built for everyone across roles and career stages, and how progressive skill development supports growth from entry-level practice through senior leadership. The Framework is positioned not as a checklist, but as a dynamic, workforce-based tool that reflects how quality work is performed in today’s healthcare environment.
Register now for part two of the Learning Lab series! Continue the conversation on May 20 in part two, which will build on this foundation and explore how macro-level industry trends align to the NAHQ Healthcare Quality Competency Framework.
Learning Objectives:

Describe the purpose and structure of the NAHQ Healthcare Quality Competency Framework.

Identify priority competencies for different roles, career stages, and organizational needs.

Apply the Framework as a practical tool to identify strengths and gaps at the individual and team level.

test
2026-04-16 17:00 (Africa/Abidjan), 2026-05-12 08:00 - 17:00 (America/Chicago)

NAHQ Insider Live
2026-04-29 12:00 - 12:45 (America/Chicago)
NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new suite of solutions from NAHQ designed to help individuals and organizations build the capabilities needed for today and the future. Josh Berlin from Rule of 3 will also offer a timely perspective on what’s new in today’s healthcare and Quality environment, highlighting emerging challenges and shifts defining 2026 and their implications for healthcare leaders right now.
Speakers:
Stephanie Mercado, CAE, CPHQ
Chief Executive Officer
National Association for Healthcare Quality (NAHQ)
Stephanie Mercado is the chief executive officer/executive director of the National Association for Healthcare Quality® (NAHQ), the organization at the forefront of elevating the profession and advancing the discipline of healthcare Quality & Safety. NAHQ sets the industry standard and helps individuals and organizations achieve it. The Chicago-based association also offers a strong community and professional home for those who work in healthcare Quality across the country and internationally.
Mercado brings more than 20 years of healthcare industry experience to her lead role at NAHQ. Since joining NAHQ in 2013, she has implemented innovations and introduced methodologies to research and define standardized competencies for the healthcare quality profession. This has resulted in advancement of the discipline of Quality and increased visibility and credibility for the Quality workforce.
Josh Berlin, JD
Chief Executive Director
Rule of Three
Josh brings more than 25 years of experience serving clients and leading teams, most of which in healthcare advisory, bringing that expertise to rule of three, LLC as its CEO. He has been privileged to hold previous leadership roles at KPMG, IBM Watson Health, Dixon Hughes Goodman (now Forvis Mazars), and Citrin Cooperman. Both his current role and those past have presented opportunities to bring unconventional thinking to his clients, while supporting dynamic teams, across the full healthcare ecosystem (Providers, Plans, Employers, Governments, Advocacy, etc.). He has been published numerous times over the years, as well as quoted widely, on a variety of healthcare trends and industry-relevant issues impacting how care is delivered, coordinated and administered. Currently, he serves on the Boards of vital.io, Validation Institute, the Population Health Management Journal, and HealthTrackRx.

May 2026 CPHQ Prep Virtual Class
2026-05-08 09:00 - 2026-05-23 11:00 (America/Chicago)
NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam. Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Schedule
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
May 8– course introduction and platform walk through: 9AM-11AM
May 11-15 – classroom sessions: 9AM-11AM
May 18-23 – classroom sessions: 9AM-11AM

Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety
2026-05-20 12:00 - 13:00 (America/Chicago)
Speaker:
Josh Berlin, JD
Chief Executive Officer, rule of three, LLC
Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery fragmentation; shifting regulatory expectations and reimbursement models; all while continuing to improve patient care. Join Josh Berlin, CEO rule of three, for the 2nd webinar in our two-part series. We will explore these industry macro trends and crosswalk them to the NAHQ Healthcare Quality Competency Framework. Join us to learn how to translate disruption into practical focus areas for Quality & Safety leadership. Offers 1 CPHQ CE credit.

OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part III
2026-05-20 14:00 - 15:30 (America/Chicago)
This is the last webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part III will discuss protective measures and risk mitigation strategies if choosing to use AI in your healthcare organization. Cost is free to members of the following organizations: MAHQ, OrAHQ, AZAHQ, NEAHQ, OAHQ, UAHQ, TGCAHQ, NCAHQ, FAHQ; $25 for all others.

Advancing Health Equity: Data-Driven Strategies to Reduce Disparities
2026-05-22 13:00 - 14:00 (America/New_York)
Join us for an inside look at how Blue Cross & Blue Shield of Rhode Island is advancing health equity through a data-driven, action-oriented approach. This session will highlight how equity is embedded into organizational strategy.
Attendees will learn how data informs our Healthcare Quality and Access efforts and drives initiatives aimed at reducing disparities in care. The session will feature a focused case study on colorectal cancer (CRC) screenings, showcasing how disparities were identified, strategies were implemented, and measurable progress was achieved.
This program is ideal for professionals interested in practical, scalable approaches to advancing health equity within healthcare systems.
Objectives:

Understand BCBSRI’s Health Equity mission and how equity principles are embedded across programs and operations
Learn the importance of self-reported RELD and SOGI data in identifying disparities and informing action
Explore how data insights translate into targeted interventions to improve quality and access
Review a real-world case study on colorectal cancer (CRC) screening disparities, including strategies, outcomes, and next steps

Demo event
2026-05-28 16:00 - 18:00 (America/Los_Angeles)
This is demo evvent testing by developer

NAHQ next 2026
2026-09-14 09:00 - 2026-09-16 13:00 (America/Chicago)
Positioning You For What’s Next
NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions featuring visionary healthcare leaders from top-tier organizations offering innovative, real-world solutions for how Quality & Safety can be activated to solve healthcare’s greatest challenges. All content is aligned to the industry-standard Healthcare Quality Competency Framework and offers CPHQ CE*.
Registration will open in 2026.
*The number of credits is subject to change.

Healthcare Quality Week
2026-10-18 - 2026-10-24
Healthcare Quality Week (HQW), brought to you by NAHQ, is a dedicated time to celebrate the discipline and raise awareness of the positive impact those working in healthcare quality and safety have in their organizations and communities. Quality has taken center stage and more people working in healthcare quality and safety are being called upon to do this critical work.
Save the Date
