NAHQ

OrAHQ | Ethics and Compliance of AI Use in Healthcare Part II
2026-02-18 14:00 - 15:30 (America/Chicago)
This is the second webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part II will review the importance of conducting a thorough risk assessment prior to utilization of AI, how to identify risks associated with AI use in healthcare, and how to calculate the prioritization of risks for mitigation. Cost is free to members of the following organizations: MAHQ, OrAHQ, AZAHQ, NEAHQ, OAHQ, UAHQ, TGCAHQ, NCAHQ, FAHQ; $25 for all others.

NAHQ Learning Lab - Elevating Quality Through Proactive Risk Management
2026-02-18 12:00 - 13:00 (America/Chicago)
Speaker: Jamie M. Verdi, JD, LLM, CPHRM
Vice President of Risk Management
Emory Healthcare – Office of Quality
Proactive risk management is a critical component of advancing patient safety and fostering a culture of transparency and learning within healthcare organizations. This 1-hour webinar will explore how risk management, quality and patient safety teams work collaboratively to identify emerging risks, prevent harm, and respond effectively when safety events occur.
Participants will examine how proactive risk management transforms healthcare quality and safety and the important role of safety event reporting, including near misses, and how non-punitive, transparent reporting builds a culture of safety and accountability, drives reliability and builds stronger patient outcomes. The webinar will also address best practices for disclosure and apology following significant patient harm events or allegations of patient harm. Attendees will gain insight into how risk management partners with patient safety and quality teams to conduct reviews, support patients and families, and implement patient safety initiatives designed to prevent re-occurrence and strengthen system reliability.
Learning Objectives:

Describe how proactive risk management tools such as risk management education; policies and procedures; risk assessments and patient safety alerts (proactive practical tools and methods) are used to address emerging risk trends, escalate concerns, and implement timely interventions to protect patients before harm occurs. This objective will explain how risk management collaborates with patient safety and quality teams following significant harm events to conduct reviews, implement patient safety initiatives, and reduce the likelihood of re-occurrence through system-level improvements.
Recognize the critical importance of safety event reporting including near misses and adverse events, and explain how transparent, non-punitive reporting practices support internal clinical review, organizational learning (lessons learned from adverse events and near misses), and service recovery, when appropriate.
Discuss the principles and purpose of Disclosure and Apology when significant patient harm has occurred or is alleged including ethical, regulatory (state specific statutes regarding disclosure of medical errors) and patient-centered considerations for communicating with patients and families

NAHQ Info Session: NAHQ Micro-Credentials
2026-02-04 12:00 - 13:00 (America/Chicago)
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials.
Learn about them and our latest program: Regulatory & Accreditation, powered by Joint Commission, when you join us for this free info session. You’ll hear from NAHQ Senior Director, Professional Development Aleese Eckenrode about this new offering.
View other upcoming events.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2026-01-23 15:00 - 2026-02-06 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: January 23 – February 6
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
January 23 – course introduction and platform walk through: 3 – 4 PM
January 26 – 30 – classroom sessions: 3 – 5 PM
February 2 – 6 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.

NEAHQ | Leveraging the QAPI Requirement for Enhanced Organization-Wide Strategic Alignment
2026-01-22 11:00 - 12:30 (America/Chicago)
Unlock the full potential of your hospital’s Quality Assurance and Performance Improvement (QAPI) program with this dynamic 90-minute session designed for healthcare leaders ready to move beyond compliance. Attendees will discover how QAPI can drive culture change, foster accountability, and build a foundation for long-term sustainability. Ideal for those seeking to transform QAPI from a mandate into a mission.
Objectives:
Participants will be able to:

Differentiate between a compliance-based and strategically aligned QAPI Program
Map the five CMS QAPI elements to hospital strategic goals and priorities
Apply practical strategies to integrate QAPI activities into hospital-wide PI and governance structures
Evaluate opportunities to use QAPI as a driver for culture change, accountability, and long-term sustainability

NAHQ Learning Lab - Leading the Change: Turning CMS 2026 Quality Priorities into Action
2026-01-21 12:00 - 13:00 (America/Chicago)
Speaker(s): Michelle Block Schreiber, MD
Deputy Director, Center for Clinical Standards and Quality
Director of the Quality Measurement and Value-Based Incentives Group
Centers for Medicare and Medicaid Services
Join Dr. Michelle Schreiber, Deputy Director for Quality & Value at CMS as she discusses how quality is embedded in value programs and what that means for burden reduction in day-to-day operations. You will hear the latest thinking across prevention and wellness, maternal health, aging with dignity, patient safety, and interoperability. Leave this webinar with strategies to translate these priorities into actionable takeaways to lead in your organization.
Learning Objectives:

Explain how CMS is incorporating quality into value programs and identify ways your organization can reduce burden while protecting outcomes.
Prioritize initiatives aligned to prevention and wellness, maternal health, aging with dignity, patient safety, and interoperability for your setting.

OAHQ | Addressing the Challenges Within Healthcare Quality Leadership
2025-12-17 11:00 - 12:00 (America/Chicago)
This session will provide an overview of the seemingly insurmountable challenges encountered by healthcare quality leaders as well as considerations for addressing them and fostering a culture of safety.

NAHQ Learning Lab - Energizing Direct Report Rounding: A Key Tool in High Reliability Organizing
2025-12-10 12:00 - 13:00 (America/Chicago)
Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt
QSI Consultant VI, National HRO Consultant
Kaiser Permanente

Celine Gray, MBA, LSSBB, CPXP
Quality Safety Improvement Consultant VI, National Care Experience
Daily Management System and KP Rounding National Lead
Kaiser Permanente
Consistent, high-quality direct reporting is a cornerstone of a High Reliability Organization—but how can leaders ensure it’s done effectively across teams? In this interactive Learning Lab, experts from Kaiser Permanente will share how they used the Direct Report Rounding Experience Survey to pinpoint variations in rounding practices and uncover meaningful correlations with employee engagement, patient safety, and overall performance outcomes. Participants will gain practical insights into implementing and customizing this survey tool within their own organizations to strengthen leader–staff connections and promote safer care. Through real data and case examples, you’ll see how measuring perceptions can directly improve engagement and accountability. Walk away with actionable strategies to elevate your rounding practices and drive measurable results in our teams.
Learning Objectives:

Understand the value of conducting monthly direct report rounds in developing psychological safety and employee engagement needed for the drive for zero harm.
Clarify what ‘quality’ direct report looks like and how to develop strong rounding skills.
Understand how generating internal evidence that supports the practice of direct report rounding can re-energize and engage leaders to commit to this foundational leadership practice that supports HRO driven zero harm.

OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part I
2025-12-07 14:00 - 15:30 (America/Chicago)
This is the first webinar in a 3-part series considering the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part I will distinguish between ethics and compliance when considering AI use, review the regulatory landscape surrounding AI use in healthcare, and discuss how to conduct a risk assessment specific to AI use in healthcare. Cost is free to members of the following organizations: MAHQ, OrAHQ, AZAHQ, NEAHQ, OAHQ, UAHQ, TGCAHQ, NCAHQ, FAHQ; $25 for all others.

NAHQ Learning Lab - Joint Commission’s Accreditation 360: Turning Standards into Strategies for Quality and Safety
2025-11-19 12:00 - 13:00 (America/Chicago)
Speaker(s): Ken Grubbs, DNP, MBA, RN
Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer
Joint Commission

Robert Campbell, PharmD, BCSCP
Sr. Director, Standards Interpretation, Accreditation, Decision Management, Medication Safety – Division of Accreditation and Certification Operations
Joint Commission

Join Joint Commission for an insightful discussion on the future of accreditation and its continued impact on advancing Quality and Safety in healthcare. With Accreditation 360 standards going into effect on January 1, 2026, healthcare quality professionals are critical leaders in conveying the importance of the changes in driving quality and safety while reducing the burden created through complex requirements. This webinar will focus on how to prepare proactively, positioning quality leaders to drive organizational transformation and measurable improvement. Participants will explore how to apply Accreditation 360’s performance-based standards to advance patient safety, engage the workforce, and deliver sustainable outcomes.
Learning Objectives:

Translate Accreditation 360 changes and standards into actionable readiness strategies that extend beyond compliance checklists.
Develop proactive plans that position healthcare quality professionals as leaders in organizational transformation.
Apply Accreditation 360’s performance-based, data-driven model to strengthen patient safety, workforce engagement, and measurable quality outcomes.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

OrAHQ | CPHQ Review Course
2025-11-06 11:00 - 2025-11-07 17:30 (America/Chicago)
This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management skills. Attendees will be able to identify areas within the CPHQ certification content outline where they are strong in their knowledge and where they are weak, and thus require further study, knowledge, and/or experience prior to taking the CPHQ certification exam.

NAHQ Learning Lab - Leading Through Change: Positioning Your Organization for Success in the CMS Transforming Episode Accountability Model (TEAM)
2025-11-05 12:00 - 13:00 (America/Chicago)
Speaker: Patricia Resnik, MJ, MBA, RRT, FACHE, CPHQ, CHC, CHPC, CMAC
NAHQ Board President
Compliance Officer, HealPros
CMS’s Transforming Episode Accountability Model (TEAM) performance year 1 begins January 1, 2026, and will significantly reshape how quality, outcomes, and accountability are measured in healthcare. This webinar brings the TEAM model into focus at a critical moment, giving quality professionals the knowledge and tools they need to prepare for what’s ahead. Participants will gain insights into how quality data drives success under TEAM, the workforce skills required for implementation, and strategies for positioning their organizations to lead in this new era. With the launch date fast approaching, now is the time to understand TEAM’s impact and strategically prepare for this transformational value-based care model.
Learning Objectives:

Summarize the goals, structure, and key components of CMS’s TEAM model and why it represents a transformative shift in payment and delivery.
Analyze how quality data is integrated into the TEAM model and its role in improving outcomes and reducing costs.
Assess the impact of TEAM on the healthcare quality workforce and identify the leadership skills needed for successful implementation.
Envision future opportunities and innovations under TEAM to position their organizations for long-term success.
Understand the resources available at the National Association of Healthcare Quality (NAHQ) to support organizations in creating robust strategies for driving successful quality and financial outcomes in value-based care models.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

AzAHQ | Lead with Purpose: Discover Your Why and Activate Your Strengths
2025-10-23 14:00 - 15:00 (America/Chicago)
In a world where complexity and change are constant, the most effective leaders aren’t those with all the answers. They are the ones who know who they are and lead from that place of clarity. This dynamic and reflective session is designed to help you uncover your personal leadership “why” and align it with your natural strengths. Rooted in Simon Sinek’s Start With Why and Gallup’s Strengths Finder, this session invites you to look inward in order to lead outward, more purposefully, confidently, and effectively.

Free for members of AzAHQ, FAHQ, MAHQ, NCAHQ, NEAHQ, OAHQ, OrAHQ, TGCAHQ, and UAHQ

AzAHQ | Navigating the Changing Healthcare Environment
2025-10-17 10:00 - 18:30 (America/Chicago)
Dive into the role of data analytics in quality management. Showcase tools and techniques for leveraging data to drive continuous improvement and decision-making.

WAHQ | Quality Improvement and Patient Safety Across the Continuum of Care
2025-10-17 09:00 - 16:15 (America/Chicago)
This one day conference offers opportunities to learn and network with healthcare quality professionals. Agenda highlights:
• Innovative Strides: Advancing Acute Care through a Regional Mobility Initiative
• Early Identification of Sepsis: Pre-Sepsis in Wound Patients
• Managing Our Population: Public Health Communication Across the Continuum
• Healthcare Well-being – Putting People First: Supporting Teams to Deliver
Quality Outcomes
• State of the State – Quality and Legislative Healthcare Updates

Foundation for Healthcare Quality | 22nd Annual Northwest Patient Safety Conference
2025-10-16 10:00 - 2025-10-17 15:00 (America/Chicago)
The Washington Patient Safety Coalition, Health Quality BC and Oregon Patient Safety Commission present the 22nd annual Northwest Patient Safety Conference on October 16-17, 2025. It unites healthcare professionals, providers, patients, families, and caregivers in all care settings from all over the world.
The theme is “Navigating Rough Seas.” The conference will provide insight, actionable tools, and techniques to help us address a new level of complexity: an environment of uncertainty, distrust, and resource obstacles.
The conference includes 14-hours of live sessions, entirely virtual. The presentations are recorded and available to attendees for a year.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2025-10-03 09:00 - 2025-10-17 11:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: October 3 – 17
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
October 3 – course introduction and platform walk through: 9 – 11 AM
October 6 – 10 – classroom sessions: 9 – 11 AM
October 13-17– classroom sessions: 9 – 11 AM
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of Continuing Education (CE). NAHQ’s educational products are an optional resource for Healthcare Quality Professionals seeking education and training in NAHQ’s domain areas.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until November 14, 2027.
Criteria for successful completion requires completion of each session module within the program along with submission of the post-course evaluation.

View other upcoming events.

NAHQ Learning Lab - The Role of Human Factors in Patient Safety Culture
2025-09-24 12:00 - 13:15 (America/Chicago)
Speaker(s): Ellen Evans, MN, MPH, RN, CPHQ, CJCP, CPPS
Director of Accreditation and Patient Safety
Northside Hospital
Understanding the concepts of Human Factors is imperative to building safe processes for both patients and staff. The concept of the Dirty Dozen from the Federal Aviation Administration provides a solid foundation for understanding human factors and identifying ways to increase the safety of our processes. The twelve concepts include: fatigue, stress, complacency, communication, awareness, distraction, lack of knowledge, teamwork, lack of resources, pressure, lack of assertiveness, and norms.
Case studies discussed in this Learning Lab will demonstrate how human factors can be used as educational frameworks for staff as well as serve a basic foundation for root cause analysis and understanding how events occur. Don’t miss live Q&A with the presenter for your chance to explore the topic more thoroughly and get your questions answered.
Learning Objectives:

Apply case study outcomes of human factors analysis to individual events at their individual settings
Discuss how to appreciate the value of human factors in engineering and applying safe processes and procedures
Relate the interconnectedness of human factors to process improvement activities to ensure a culture of patient safety and positive outcomes for patients

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

Medisolv | Medisolv Healthcare Reporting Conference (HERE)
2025-09-24 10:00 - 2025-09-25 15:00 (America/Chicago)
The HERE Conference is Medisolv’s annual virtual event for healthcare quality leaders who refuse to settle for “good enough.” Over two days, you’ll hear from national voices like NAHQ and The Leapfrog Group, alongside Medisolv’s clinical and data experts. Sessions will spotlight the 2026 CMS changes, showcase new solution features, and reveal the strategies leading organizations are using to outperform the nation.
From interactive workshops to breakout tracks for hospitals, ACOs, ambulatory practices, and public reputation management, you’ll gain practical tactics to streamline reporting, elevate performance, and embed a culture of quality that drives measurable outcomes. Whether you’re a long-time Medisolv customer or exploring new ways to strengthen your quality program, HERE is your chance to connect, learn, and leave inspired to raise the bar—because when quality is the foundation, everything else gets stronger.

MAHQ | Breaking Down Barriers in ED Efficiency - Movement is Progress
2025-09-19 11:00 - 12:00 (America/Chicago)
During the session, participants will learn to:

Understand key principles for implementing change in high-acuity settings
Apply evidence-based strategies to lead and sustain ED improvements
Identify and overcome common barriers to patient flow
Explore innovative models that enhance ED efficiency and staff support
Improve patient experience through timely transactions and clear communication

NCAHQ | Leveraging QI Tools to Improve Personal Health
2025-09-16 11:00 - 12:00 (America/Chicago)
Hosted by the North Carolina Association for Healthcare Quality (NCAHQ). This webinar explores how principles of Quality Improvement (QI)—traditionally used in healthcare systems—can be adapted for personal and professional self-care practices. There will also be a discussion on how to use data-driven decision-making and continuous improvement frameworks to create and evaluate a customized self‑care plan.

PAHQ | The Top 10 Health Technology Hazards for 2025: Managing the Risks Associated with AI and Other Hazards
2025-09-10 11:00 - 12:00 (America/Chicago)
Health technologies play a critical role in patient care—but they also can be a key contributor to adverse events if organizations do not proactively identify possible sources of danger or difficulty with those technologies and take steps to minimize the risks.
This session will inform participants about several high-impact health technology hazards and help them develop action plans for creating a safer healthcare environment using a Total Systems Safety approach. Participants will learn about the topics that ECRI selected for its 2025 Top 10 Health Technology Hazards report, along with practical recommendations for reducing the incidence of preventable harm.
Artificial intelligence (AI)—specifically the risks associated with AI-enabled health technologies—will be a particular area of focus. While AI offers tremendous promise, improved outcomes are not guaranteed. Factors related to the design of the AI model, the target population on which it will be used, and performance variations over time create the potential for preventable harm. Further, AI solutions can yield disappointing results if organizations have unrealistic expectations, fail to define goals, or provide insufficient governance and oversight. Panelists will discuss these and other issues and will outline strategies for mitigating risks.

AzAHQ | Perspectives in Transitions of Care
2025-08-26 09:00 - 10:00 (America/Chicago)
This session will summarize why ongoing collaboration between acute and post-acute care settings is important to ensure effective communication to identify common drivers for readmissions, including conditions most frequently related to readmissions, such as sepsis and heart failure. The session will close with sharing tools and resources to assist your organization
in your care coordination and quality improvement efforts.

NAHQ Learning Lab - Driving Change in Healthcare Part 3: Implementing & Sustaining Change Across Disciplines
2025-08-20 12:00 - 13:00 (America/Chicago)
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS
Director of Quality, Patient Safety and Clinical Performance Improvement
Suburban Hospital, Johns Hopkins Medicine
Principle Staff Armstrong Institute for Patient Safety and Quality
Speaker(s): Briony DuBose, PhD, MHI, RN, ANAC Fellow
Lean Six Sigma Black Belt
Sharp HealthCare
The final session of the Driving Change in Healthcare series, the focus will be on sustaining and scaling change across departments and disciplines. This session will explore strategies to engage stakeholders, build momentum, and promote accountability through data-driven storytelling. Participants will examine real-world examples of both successful and stalled initiatives to uncover lessons in overcoming resistance and maintaining progress. Participants also discuss how to effectively scope and sequence change efforts to support long-term success.
This learning lab is part #3 of a 3-part series. Each webinar can be attended individually, but for the most comprehensive experience, we encourage participants to register for the full series on Driving Change in Healthcare.
Learning Outcomes:

Explore strategies to engage stakeholders and build momentum for change.
Analyze real-world examples of both successful and stalled change initiatives to gain insight into overcoming resistance, promoting accountability, and leveraging data-driven story telling.
Discuss how to scope, prioritize, and adapt change efforts in complex environments.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2025-08-08 15:00 - 2025-08-22 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: August 8 – 22
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
August 8 – course introduction and platform walk through: 3 – 4 PM
August 11-15 – classroom sessions: 3 – 5 PM
August 18-22 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.

The Hybrid Measure Reboot: What’s Changed, What’s Next, and Why It Matters
2025-07-31 13:00 - 14:00 (America/New_York)
CMS is moving full speed with mandatory Hybrid Hospital-Wide Readmission and Mortality measures, bringing revised specs, CCDE rules, and mapping requirements your teams must tackle now. This webinar breaks down what’s new, what’s critical, and how Hybrid measures fit into models like TEAM. Learn how to align your workflows and strategy to stay compliant, avoid penalties, and prepare your organization for the future of Hybrid reporting.

NAHQ next 2025 Info Session
2025-07-30 12:00 - 12:45 (America/Chicago) | Virtual
Positioning You For What’s Next
NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions featuring visionary healthcare leaders from top-tier organizations offering innovative, real-world solutions for how Quality & Safety can be activated to solve healthcare’s greatest challenges. All content is aligned to the industry-standard Healthcare Quality Competency Framework and offers 30+ CPHQ CE.
Join us for a live info session and learn more about why you can’t miss NAHQ next and how to make the most out of your experience. Whether you are planning to attend as an individual or send a group, this info session will answer your questions.

NAHQ Learning Lab - Driving Change in Healthcare Part 2: Applying Change Leadership in Action
2025-07-23 12:00 - 13:15 (America/Chicago)
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS
Director of Quality, Patient Safety and Clinical Performance Improvement
Suburban Hospital, Johns Hopkins Medicine
Principle Staff Armstrong Institute for Patient Safety and Quality
Speaker(s): Briony DuBose, PhD, MHI, RN, ANAC Fellow
Lean Six Sigma Black Belt
Sharp HealthCare
Speaker(s): Angel Rivera, MSHS, CRT, LSSBB
Performance Improvement Specialist | Quality and Patient Safety
Suburban Hospital, Johns Hopkins Medicine
This session is part #2 in a 3-part series. This webinar will focus on practical approaches to leading people through complex change. Participants will explore how to identify key change management practices, recognize and respond to different types of resistance, and understand the human dynamics that influence change efforts. Through real-world examples and actionable insights, this session will help attendees foster alignment and engagement across teams.
This learning lab is part #2 of a 3-part series. Each webinar can be attended individually, but for the most comprehensive experience, we encourage participants to register for the full series on Driving Change in Healthcare.
Learning Outcomes:

Identify key practices that support successful change management.

Match appropriate strategies to different types of resistance to change.

Describe key elements that influence the human side of change.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NAHQ Learning Lab - Driving Change in Healthcare Part 1: People, Process, & Purpose
2025-06-25 12:00 - 13:15 (America/Chicago)
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS
Director of Quality, Patient Safety and Clinical Performance Improvement
Suburban Hospital, Johns Hopkins Medicine
Principle Staff Armstrong Institute for Patient Safety and Quality
Speaker(s): Briony DuBose, PhD, MHI, RN, ANAC Fellow
Lean Six Sigma Black Belt
Sharp HealthCare

Change is constant in healthcare—and quality professionals are uniquely skilled in leading it. In this first webinar of NAHQ’s Driving Change in Healthcare, a 3-part learning lab series, we explore the evolving landscape of healthcare change and introduce foundational models and frameworks to guide improvement efforts. Through real-world scenarios, participants will learn to apply key theories like Kotter’s 8-Step Model and Lewin’s Change Model to practical challenges. This webinar also focuses on a human-centered approach, highlighting the importance of communication, engagement, and psychological safety in navigating change. Join us to build the mindset and tools needed to lead meaningful, sustainable transformation.
This Learning Lab is part #1 of a 3-part series. Each webinar can be attended individually, but for the most comprehensive experience, we encourage participants to register for the full series on Driving Change in Healthcare.
Learning Objectives:

Describe the historical and current context of change within health care

Define and apply different theoretical models and frameworks related to change management by analyzing real-world scenarios and identifying strategies for implementation.

Explain why a human centered approach is crucial to managing change

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2025-06-06 15:00 - 2025-06-20 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: June 6 – 20
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
June 6 – course introduction and platform walk through: 3 – 4 PM
June 9-13 – classroom sessions: 3 – 5 PM
June 16-20 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.
